255bet Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy describes how 255bet ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the 255bet platform at 255bet.bid. We are committed to handling your data responsibly and transparently.

This policy applies to all personal data collected through the 255bet website, mobile app, and any related services. It should be read alongside the 255bet Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and 255bet.

If you have any questions about how 255bet handles your personal data, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 72 hours.

2 Data We Collect

255bet collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you interact with 255bet services.

Information you provide directly:

• Full name as registered with your mobile wallet provider.
• Mobile phone number used for account registration and payment.
• Date of birth, collected for age verification purposes.
• Payment account details (bKash, Nagad, or Rocket number) for processing deposits and withdrawals.
• Any information you provide when contacting 255bet support.

Information collected automatically:

• Device type, operating system, and browser version.
• IP address and approximate geographic location.
• Session data including login times, pages visited, and time spent on the platform.
• Gameplay data including game history, stake amounts, and win/loss records.
• Transaction history including deposit and withdrawal records.

3 How We Use Your Data

255bet uses your personal data only for legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for purposes beyond those listed below without your explicit consent.

• Account Management: To create, maintain, and secure your 255bet account, including verifying your identity and age.
• Transaction Processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Platform Security: To detect and prevent fraud, money laundering, multiple account creation, and other prohibited activities.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need responsible gaming support or intervention.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 255bet support team.
• Legal Compliance: To meet our obligations under applicable laws, including anti-money laundering regulations and age verification requirements.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the 255bet platform and user experience.

4 Legal Basis for Processing

255bet processes your personal data on the following legal grounds, depending on the type of data and the purpose for which it is used:

• Contractual Necessity: Processing your name, contact number, and payment details is necessary to fulfil our contract with you — operating your 255bet account and processing your transactions.
• Legal Obligation: Retaining transaction records and identity verification data is required by applicable financial and anti-money laundering regulations.
• Legitimate Interests: Collecting device and session data for fraud prevention and platform security is in the legitimate interests of 255bet and all players on the platform.
• Consent: Where we send you non-essential communications or use optional cookies, we do so only with your consent, which you can withdraw at any time.

5 Data Sharing

255bet does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Providers: We share your payment account number with bKash, Nagad, or Rocket solely to process your deposit or withdrawal. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: Where required for age or identity verification, we may share limited data with a third-party verification provider. This data is used only for verification and is not retained by the provider beyond the verification process.
• Legal Authorities: 255bet will disclose personal data to law enforcement or regulatory authorities where required by law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of 255bet assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

6 Data Retention

255bet retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal compliance obligations.

• Account registration data is retained for the duration of your account plus five years after closure.
• Transaction records are retained for seven years after the date of the transaction, in line with standard financial record-keeping requirements.
• Gameplay history is retained for two years after account closure.
• Device and session data is retained on a rolling 12-month basis.
• Support correspondence is retained for three years after the date of the last interaction.

When data is no longer required, 255bet deletes or anonymises it securely. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked to any individual.

7 Cookies

255bet uses cookies — small text files stored on your device — to keep the platform functioning correctly and to maintain your session security. We use only the categories of cookies described below.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference Cookies: Remember your platform settings, such as language preference and display options. These are optional and can be cleared through your browser settings.
• Analytics Cookies: Used to collect anonymised data about how players use the 255bet platform, helping us identify areas for improvement. No personally identifiable information is collected through analytics cookies.

8 Security

255bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and 255bet is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing — 255bet staff cannot view your password.
• Payment data is handled in accordance with the security requirements of our payment providers.
• Access to personal data within 255bet is restricted to staff who need it to perform their job functions.
• Our systems are monitored continuously for suspicious activity, and security reviews are conducted regularly.

While 255bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your 255bet account has been compromised, contact support immediately at [email protected] and change your password without delay.

9 Your Rights

You have the following rights in relation to the personal data 255bet holds about you. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request.

255bet will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children and Minors

255bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 255bet or attempt to use any of our services.

If 255bet becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 255bet, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. 255bet supports all efforts to keep gaming away from underage individuals.

11 Changes to This Privacy Policy

255bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your personal data, 255bet will notify registered players via email or in-platform notification before the changes take effect. Your continued use of 255bet after any update constitutes acceptance of the revised Privacy Policy.

We recommend bookmarking this page and reviewing it periodically, particularly if you are a regular 255bet player.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 255bet handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 72 hours for privacy-related requests